Location: Market Harborough, Leicestershire. Office based.

Hours: Full Time, 37.5 hours per week. Monday – Friday 0900-1730 (1 hour unpaid lunch) plus Saturdays (winter season) on a rota basis with a day off during the week.

Job Type: Permanent.

Snowfinders has been providing high-quality ski holidays for more than 23 years, we deliver a wide range of winter sports holidays all over Europe, Canada & USA.
We are currently recruiting a customer service/office manager to join our small team. If you have administrative experience and/or a keen interest in travel, especially skiing then this is the ideal opportunity to join us.

Key duties & Responsibilities:
• Answer calls in a timely manner delivering a high level of customer satisfaction
• Make post sale outgoing calls to clients regarding amendments
• Assist with general administration duties (loading of bookings, taking payments, amendments, add ons etc)
• Prepare final travel documentation for customers
• Manage inbound and outbound customer communications
• Data entry – updating bookings with customer information
• Check and send customer invoices
• Liaise with the sales team on meeting customers requests
• Record financial costs for the finance department
• Confirm Tour components including hotels, flights and transfers
• Update prices and property details on the website
• Improve in-house procedures if required
• Manage the office during holiday/absence of other staff

Key Skills & Experience Required:
• Excellent organisational & administration skills
• Good communication skills (verbal & written)
• Ability to understand and retain product knowledge
• Ability to multi-task
• Keen eye for detail
• Flexible approach within busy team environment
• Ability to work using own initiative

Desirable (not essential):
• Experience in working within the travel industry

Key Working Relationships:
Working closely with our sales team for administration support




Tel: 01858 466888